Jonathan Redsell

Jonathan Redsell is currently a trainer at Netcall. Jonathan has over fifteen years of experience in the IT field, with a focus on customer support and service delivery.

Jonathan started their career in 1998 as a Junior Engineer at Silversands. Jonathan quickly proved himself to be a valuable asset to the team and was promoted to Help Desk Analyst, then Senior Help Desk Analyst. In their time at Silversands, Jonathan was responsible for setting up onsite help desk teams, developing knowledge bases to aid in customer support, and providing service delivery reports to senior management.

In 2001, Jonathan left Silversands to take on the role of IT Network Manager at Europacom.net. In this role, they were responsible for developing and implementing corporate IT policies/procedures and supporting infrastructure across four offices in the UK, France, and Germany.

In 2002, Jonathan began working at RIAS PLC as a Senior Help Desk Analyst. Jonathan provided second-and-third-line (hardware and software) support for over 500 internal clients and was directly responsible for implementing and managing the Remedy help desk solution, remote desktop support applications, and outbound dialling platform.

After more than a decade of working in customer support, Jonathan decided to focus their career on training others in best practices for customer support and service delivery. Jonathan joined Netcall in 2016 as a trainer and has been helping others deliver excellent customer service ever since.

Jonathan Redsell studied Business Studies at Brockenhurst College and Priestlands Secondary School.

Their manager is Fabio Brugnoli, Head of Training.