Ana Cruz is a seasoned professional with extensive experience in customer success and IT support. Currently serving as a Delivery Success Manager at NetDocuments since February 2023, Ana oversees critical phases of the customer lifecycle, focusing on risk management and enhancing partner effectiveness. Previously, as a Professional Services Consultant at NetDocuments, Ana showcased expertise in DMS migrations and AI generative applications. Ana's earlier roles included Cloud Support Engineer and Application Support Analyst at Worldox, providing Tier 3 support and integrating DMS with various software for global clients. Additional experience includes leadership in helpdesk operations at Covanta, IT support at Party City, and supervision of help desk functions at C3i. Ana holds several certifications, including ITIL Team Lead and MCP, MCSA from New Horizons Computer Learning.
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