Chad Ogden

Chad Ogden is a Senior Product Support Engineer at NetDocuments, where responsibilities include managing escalated concerns from various internal groups, serving as the primary technical contact for strategic customers, and providing training for Tier 1 staff. Previously, Chad held the position of Technical Support Engineer at Verizon Wireless from July 2003 to June 2018, where duties involved creating and maintaining web applications and administrative tools for customer service representatives. Chad also served as a Technical Support Coordinator, offering troubleshooting support for complex wireless service issues and training junior employees. Chad holds a Bachelor of Science degree in Communication and Media Studies from Bob Jones University, earned between 1994 and 1999.