Thomasina McMichael possesses extensive experience in customer support and operational management across various prestigious companies. At The Marcus Buckingham Company, Thomasina served as a Product Support & Customer Success Analyst, focusing on client delivery and product knowledge asset maintenance. Following this, a role as Studio & Production Support Analyst at The Walt Disney Company involved supporting studio applications and training clients on production processes. Currently, Thomasina holds the position of Studio & Production Support Specialist at Netflix. Prior experiences include working as a Customer Support Analyst at PROS Pricing and as an Operations Manager at Eaton, demonstrating strong leadership in business processes. Additionally, Thomasina worked as a Business Analyst at Warner Bros. Entertainment. Academically, Thomasina earned a BBA in Management of Information Systems from The University of Memphis and completed credits in Spanish at The University of Costa Rica.
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