Brett Malaney is a Support and Operations Manager at NETGEAR since November 2017, specializing in customer support and operational efficiency. Key achievements include reducing customer ticket reply times, managing global support teams, and overseeing the fulfillment process post-acquisition. Previous experience includes roles at Rymax as a Customer Relations Associate, providing high-quality customer experiences for enterprise clients; Plymouth Rock Assurance as a Claims Service Representative, where a 98% customer approval rating was achieved; and internships at Lincoln Center for the Performing Arts and Universal Music Group, focusing on corporate relations and publicity. Brett holds a Bachelor of Science in Business Administration from Ramapo College of New Jersey.
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