Gestiamo i tuoi Customer Decision Journey combinando competenze digitali con sensibilità umana.
Aiutiamo i nostri clienti nella gestione a 360° dei loro clienti. Gestiamo e ottimizziamo il loro Customer Lifecycle: dalla lead generation multicanale all’acquisizione, dall’assistenza alle attività di Post Sales fino alla Retention/AntiChurn, supportando la revisione dei processi e garantendo professionalità e coerenza in tutti i touch point.

Nethex

Emanuele Candela

Pierpaolo Benedetti

Veronica Pinelli

Antonio Marchese

Samuele Severi

Antonella Giuliani

Il team di Customer Support and Service di Nethex è dedicato a garantire un'esperienza eccezionale per i clienti in ogni fase del loro percorso. Questo team gestisce le interazioni dirette con i clienti, fornendo assistenza tempestiva e professionale attraverso diversi canali, dalla gestione delle richieste ai supporti post-vendita. Inoltre, si occupa di ottimizzare la retention dei clienti, contribuendo alla revisione dei processi per garantire coerenza e qualità in ogni punto di contatto.

Customer Support and Service

The Human Resources and Administration team at Nethex is responsible for managing employee relations, recruitment, training, and development to enhance workforce effectiveness. They ensure compliance with labor laws and oversee payroll and benefits administration, while fostering a supportive work culture aligned with the company's commitment to optimizing client interactions. Through strategic talent management, they contribute to building a skilled and motivated team that drives the company's success in managing customer decision journeys.

Human Resources and Administration

The Information Technology and Operations team at Nethex is responsible for optimizing and managing the technological infrastructure that supports the entire customer decision journey. Their expertise ranges from web design and service delivery to technical support and business process analysis, ensuring seamless operations and effective customer interactions across all stages of the customer lifecycle. This team plays a crucial role in enhancing efficiencies, improving processes, and ensuring a consistent service experience for clients.

Information Technology and Operations

The Data Analysis and Process Management team at Nethex is responsible for leveraging data-driven insights to optimize the customer decision journey. They analyze performance metrics across various customer touchpoints, streamline operational processes, and ensure quality standards are met, ultimately enhancing customer engagement and retention strategies. This collaborative team works closely with other departments to implement innovative solutions that improve the overall efficiency and effectiveness of customer lifecycle management.

Data Analysis and Process Management

The Marketing and Digital Strategy team at Nethex focuses on enhancing customer engagement throughout the Customer Decision Journey. This team leverages digital marketing insights and innovative strategies to drive lead generation, optimize acquisition processes, and improve retention efforts. By aligning marketing activities with business development goals, they ensure a cohesive and effective approach to managing customer interactions across all touchpoints.

Nethex

Org chart

Teams

Customer Support and Service

Human Resources and Administration

Information Technology and Operations

Data Analysis and Process Management

Marketing and Digital Strategy

Offices

Nethex

Org chart

Teams

Customer Support and Service

Human Resources and Administration

Information Technology and Operations

Data Analysis and Process Management

Marketing and Digital Strategy

Offices

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