Danish Usmani

Danish Usmani serves as the Operations Director at Netlink Software Group America Inc since April 2008, where expertise includes translating business strategy into operational excellence and leading international contact center operations with a focus on customer-centricity and profit maximization. Previous positions include General Manager and Deputy General Manager for Outsourcing Services Operations, among other managerial roles within the outsourcing sector. Danish started a career as a Process Associate at Genpact in 2007. Educational qualifications include an Executive MBA in Operations Management from Karnataka State Open University, certifications in Design Thinking and Digital Transformation from Cornell University, and in Global Leadership and Communication from the University of Michigan, in addition to a BCA in Information Technology from Bhopal School of Social Sciences.