Vikas Sen

Vikas Sen is an experienced Incident Problem Manager at Netlink Software Group America Inc, where expertise has been demonstrated in managing process-defined SLAs since September 2011. Vikas possesses strong planning and strategic skills, with a proven track record in accelerating growth and enhancing customer loyalty. Prior to this role, Vikas served as a Lead Quality Analyst at IBM from May 2007 to July 2011, contributing significantly to projects such as Make My Trip in the U.S. Vikas holds a Bachelor of Commerce degree from Jiwaji University, completed between 2002 and 2005, and received early education at St. Paul School in Morar, Gwalior.