Syed Umar

Syed Umar currently serves as an Enterprise Customer Success Manager at Netomi, where responsibilities include managing a portfolio of seven active accounts with a total Annual Recurring Revenue exceeding $550,000. Prior experience includes roles such as Customer Success Lead at PlotX, achieving an impressive 85% year-over-year client retention and onboarding 70% of top global clients. At Moonfrog Labs, Syed Umar excelled as a Senior Customer Success Manager, achieving a retention increase from 79% to 97%. Earlier career highlights include a role at Unacademy, where a 0% churn rate was maintained among adopted educators, and a position as a Customer Support Specialist at Rapido. Syed Umar holds a Bachelor of Arts in English Language and Literature from St. Joseph's Evening College.