Abdulrahman Ali

Abdulrahman Ali is a professional Service Delivery Manager at Netrix Global since July 2021, where responsibilities include overseeing service delivery for over five clients and ensuring compliance with service level agreements. Prior experience includes roles as a Service Desk Analyst I at Contegix and Netrix Global, providing technical support to over 140 clients combined, and a Service Center Analyst at Merakey, documenting issues and preparing reports. Abdulrahman has completed over 250 hours of technical training and holds a Cisco IT Essentials certification. Previous positions also include leadership roles in the delivery and valet services. Educational background includes attendance at Delaware County Community College and Penn State University, along with a diploma from Penn Wood High School (2009-2013).