Eric D. Owens

Eric has over 20 years of experience in IT operations and managed support industry. He provides operational leadership over all Netrix Managed IT Services businesses. Eric is ITIL Foundation certified and focuses on delivering an industry-leading customer support experience, driving process improvement, and implementing best practices. His most meaningful accomplishment has been the ability to foster an environment of continuous improvement, learning, and career growth for the employees he leads at Netrix.

Before joining Netrix, Eric managed an internal IT service desk and NOC support operation for a large Fortune 500 company headquartered in Philadelphia. He oversaw the daily operations of a high-performing support team that managed over 75,000 contacts per month.

Eric attended Kutztown University, where he studied Business Administration and Management. He holds certifications in ITIL Version 3 Foundation Certification (EXIN), Management & Leadership (Dale Carnegie), and Gartner Customer Relationship Management (Gartner).