Wei Jie Kwan is a dynamic CX and operations leader with over 15 years of experience implementing strategies in healthcare, financial services, and aviation. They currently serve as Vice President of Customer Experience & Quality at NETS, leading customer-led transformation initiatives. Previously, Wei Jie transformed patient experiences at Thomson Medical and built world-class service standards at Singapore Airlines. They hold a Bachelor of Arts in Business Management from Northumbria University and are pursuing an MBA from Murdoch University. Wei Jie is also a recognized keynote speaker on customer experience, sustainability, and innovation.
This person is not in any teams
This person is not in any offices