Andy Cummings is an experienced Solution Consultant currently at NETSCOUT since September 2009, with a strong background in IT Service Management and Customer Experience Management. Previous roles include Solution Consultant at Tektronix Communications, Principal Consultant at TELIT LTD, and Service Performance Lead Consultant at Ericsson, where responsibilities involved client relationships and service quality improvements. Cummings also held significant positions at France Telecom, managing service delivery and improvement activities across a portfolio of complex services in EMEA. Earlier career experience includes roles at Orange PCS UK and Cable & Wireless. An alumnus of the University of Birmingham, Cummings has specialized in ITIL/ITSM frameworks, focusing on delivering quantifiable business benefits through structured methodologies and service enhancements.
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