John Thorburn is an experienced Consulting Support Engineer at NETSCOUT since January 2011, providing remote support for a Fortune 500 company with a focus on deploying application and network monitoring solutions, and emphasizing Linux system administration. Prior experience includes serving as Manager of Customer Support at Reva Systems, where responsibilities encompassed technical support, quality assurance, and customer communications. Earlier roles include Customer Support Engineer at Lucent Technologies, specializing in Tier 3 support, and Network Engineer at Nortel Networks, handling WAN/LAN administration and troubleshooting. John holds a BA in English/Business from the University at Albany, completed in 1985.
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