Kyle Wei is an experienced professional in customer service operations and technical support, currently serving as the Director of Global Customer Service Operations at NETSCOUT since November 2007. Prior to this role, Kyle led APAC Technical Support at Network General from January 2007 until its acquisition by NETSCOUT. Kyle's career at Microsoft spanned from June 2000 to January 2007, where roles included Supportability Team Manager and Enterprise Platform/Security Support Engineer. Educational qualifications include a Master of Business Administration from Duke University, obtained between 2009 and 2011, and a Bachelor of Arts in Computer Science from Nanjing University, completed in 2000.
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