Paul Torres is currently a Principal Support Engineer at NetScout Systems, where they support a major hotel chain with products such as nGeniusOne and nGeniusPulse. With over 20 years of experience in the IT industry, they have held various roles, including Principal Customer Support Engineer for an automotive OEM and On Site Engineer. Paul previously served as a Network Administrator at Handleman Company. They are pursuing a BA at the University of Michigan and a Cisco certification at Macomb Community College.
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