Richard Stover, CSV, nCP, is an experienced professional with a diverse background in customer support and network engineering. Currently serving as Premium Services Senior Manager at NETSCOUT since February 2012, Richard provides leadership to onsite and remote Premium Support engineers and offers operational guidance to peer managers. Previous roles at NETSCOUT include Premium Support Manager, Premium Support Supervisor, and Principal Customer Support Engineer, where responsibilities encompassed staff management, technical oversight, and customer relations for large enterprise environments. Prior experience includes roles as Senior Network Engineer at HSBC, Technical Site Lead at Getronics, PC/Network Manager at Catholic Health System, and Lead PC Specialist/System Administrator at Children's Hospital of Buffalo. Richard holds an AA in Electronics Technology from the University of Phoenix and graduated from Amherst Central High School.
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