Sam Parra

Sam Parra is a highly experienced professional with over 30 years in technical support and engineering roles within the telecommunications industry. Currently serving as a Sr. Field Support Engineer at NetScout Systems since July 2015, Sam provides professional services, designs high-level and low-level designs, and oversees installations both onsite and remotely for global customers. Prior to this role, Sam held positions at VSS Monitoring where responsibilities included providing support for network TAPs and aggregators, and consulting for a large telecommunications provider. Sam's management experience includes roles as a Technical Support Manager at both CTDI and Alloptic, overseeing technical support groups. Early career positions involved technical support and test engineering, demonstrating a strong foundation in customer service and technical expertise.