Vinny Pasqua

Vinny Pasqua is an experienced customer service professional currently serving as Manager of Customer Service at NETSCOUT since July 2023. Prior to this role, Vinny spent a decade at Arbor Networks, a division of NETSCOUT, as a Senior Customer Service Program Manager. Vinny's career began at Openwave Messaging, Inc., where as Senior Manager of Global Customer Support, Vinny managed customer support for both Messaging and Mobile Product suites. Earlier experience includes a decade at Lotus Development/IBM, first as Technical Support Manager overseeing a team of support analysts and later as a Senior Domino/Notes Support Analyst providing technical software support. Vinny holds a degree from Northeastern University.