Amber P.

Amber P. has a diverse background in customer service, management, and cybersecurity. As an ETC Supervisor at Rhode Island Turnpike & Bridge from February 2020 to June 2021, Amber managed a team of 15-20 customer service representatives and processed invoice disputes. Experience as a Support Manager involved overseeing a team for the RhodeWorks tolling program, while earlier as a Customer Service Representative, Amber facilitated account management in a call center. Prior to this role, Amber worked at The Coffee Depot for over a decade, excelling as a Barista in a high-volume environment. Currently, Amber serves as a Splunk Administrator at Netsimco, focusing on system maintenance and security monitoring. Educational achievements include a Cybersecurity Engineering degree from Flatiron School and ongoing studies towards a Bachelor of Science in Public Health at National University.