Greg Wesson is an experienced escalation engineer currently working at Netskope since August 2022. Prior to this role, Greg served as a Tier 3 Support Engineer at Cybereason, where responsibilities included diagnosing infrastructure issues, mentoring colleagues, and managing customer support through Salesforce. Greg's extensive career also includes significant positions at Palo Alto Networks from 2012 to 2019, where roles evolved from Technical Support Engineer to Sr. Escalation Engineer, focusing on technical support, training, and configuration analysis for enterprise firewalls. Earlier experience includes working at Blue Coat Systems, where Greg handled escalations, provided mentorship, and engaged in product feature specification reviews, and a position at VeriSign that involved technical support for digital certificates.
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