James B. is a highly experienced Solution Support Analyst II at Netsmart since 2019, providing technical support for a wide range of solutions and assisting clients with technical issues. In this role, James B. diagnoses and resolves client inquiries related to system configurations, product functionality, and bug enhancements, while also tracking and documenting support requests to improve team solutions. Prior to Netsmart, James B. worked as a Product Support Specialist at Citrix for most of 2019, maintaining technical support and ensuring system availability in alignment with service level agreements. James B. also served as a Technical Support Consultant at Allscripts from 2006 to 2018, where responsibilities included implementing a disaster recovery strategy and responding to user service requests.
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