Marcus Rose is an experienced Solution Support Analyst currently employed at Netsmart since November 2023, where responsibilities include executing data changes via MySQL, assisting clinical users with the SMART system, and setting up clinical hardware remotely. Prior to this role, Marcus served as a Solution Support Specialist and Senior Customer Support Agent at Netsmart, as well as a Senior Software Support Specialist and Software Support Technician at SMART Management, Inc. Work history also includes roles at MetLife as an Agency Support Specialist and Technical Support Engineer at Corporate IT Solutions. Marcus holds an Associate's degree in General Studies from Year Up and the Community College of Rhode Island, and has technical experience including PC migrations and troubleshooting across various organizations.
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