Michelle N.

Michelle N. has a diverse work experience spanning various roles and industries. Michelle began their career in 2007 as a Sales Representative at Smt Duty Free Inc. Michelle then worked as a Hostess and Cashier at Planet Hollywood International before joining Best Buy as a Customer Service Representative. At Best Buy, they handled new data card and cell phone plan activations, upgrades, and assisted with sales in the computer department.

In 2010, Michelle joined Rich Logistics as a Customer Service Representative, where they were responsible for inbound and outbound freight tracking, updating, and assisting with new carrier routing and profiles. Michelle also took on additional responsibilities as a weekend supervisor and acting manager when needed.

From 2018 to 2020, Michelle worked at Original Impressions as a Client Specialist, where they handled client order processing, follow-up, invoicing, and assisted with client onboarding.

In 2020, Michelle joined Netsmart as a Customer Service Representative and was later promoted to Senior Customer Service Representative. In their roles at Netsmart, they were responsible for mentoring and triaging cases, escalating complex cases, and providing assistance to providers via calls and chats.

In 2021, Michelle ventured into entrepreneurship and opened their own business, Sunkissed Magic LLC, which initially focused on providing affordable treats. Michelle later expanded the business to include Sunkissed Lawn Care Services, offering lawn maintenance and preservation services in South FL.

Overall, Michelle has demonstrated a strong background in customer service, team leadership, client management, and operational support throughout their career.

Michelle N. completed their high school education from Antilles High School, where they obtained their High-School Diploma in the field of study of High School/Secondary Diplomas and Certificates. Michelle attended Antilles High School from 2003 to 2007. Additionally, they have acquired several certifications including "QPR Gate Keeper Training" from the QPR Institute in October 2023, "Work on Purpose" from LinkedIn in January 2023, and "How to Listen and How to Be Heard (getAbstract Summary)" from LinkedIn in March 2022.