Ronald Mercado

Ronald Mercado is an experienced IT professional with a strong background in service desk management and IT consulting. Currently serving as Team Lead for the Service Desk at Netsmart since July 2020, Ronald specializes in assisting clients with IT solutions and troubleshooting hardware and software issues. Prior to this role, Ronald was the Service Desk Manager at Quality In Real Time from October 2013 to July 2020, where responsibilities included recommending IT purchases and resolving technical issues. Ronald's career also includes experience as an IT Consultant, New York Help Desk Manager at Skidmore Owings & Merrill LLP, and various technical roles, with initial experience as a Computer Operator/Programmer at UNITED COMMUNITY INSURANCE COMPANY. Ronald holds an A+ Certification from the Technical Institute of America.