Cassandra G. is an experienced Chargeback Specialist with a solid background in the financial sector, currently working at Netspend since January 2019, where responsibilities include filing, reviewing, analyzing, and resolving charge-backs, as well as ensuring accuracy in disputed transactions. Prior experience includes a role at Acara Solutions, handling in-depth analysis of purchase histories and processing claims within federal guidelines. Cassandra has also gained valuable skills in customer service, operations management, and compliance through various temporary positions, including roles at The HT Group and customer service roles at HomeAway.com and Hilton Worldwide. Currently pursuing an Associate's degree in Psychology at Austin Community College, Cassandra continues to expand professional expertise and knowledge in the industry.
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