Chris Cearley

Chris Cearley has a diverse work experience in the customer service and operations field. Chris started their career at Unisys as a Service Desk Analyst, where they provided assistance to clients with troubleshooting hardware and software issues. Chris later advanced to become a Major Incident Manager, responsible for managing high severity incidents and ensuring IT service restoration under the IT Infrastructure Library framework.

In 2007, Chris joined Netspend as an Escalations and Compliance Representative, addressing customer issues and ensuring compliance with banking regulations. Chris then served as a Service Analyst, working closely with the telecom team and vendor management to implement changes in telecom systems and manage IVR recording requests.

Chris subsequently became a Product Manager for IVR & Telecom, where they successfully reduced telecom expenses and improved IVR error handling. In their role as a Senior Operations Manager, they led a team of analysts, ensuring adherence to budget forecasts and analyzing customer transactional data to identify trends in contact patterns.

Currently, Chris holds the position of Director of CS Operations at Netspend. Overall, their work experience highlights their expertise in customer service, operations management, telecom systems, and compliance.

From 2003 to 2007, Chris Cearley attended the University of Phoenix, where they earned a Bachelor of Science degree with a focus on Finance.