Kim Escaño has extensive experience in customer success and support within the ERP sector, currently serving as Customer Success Director for Advanced Customer Support at NetSuite since February 2005. In prior roles at NetSuite, Kim held the positions of Senior Director of Customer Success Operations and Senior Director of Customer Support, where responsibilities included managing global teams and facilitating operations that supported a vast customer base across multiple regions. Earlier career experiences include project management at Computer Associates and ERP consulting at Geac Computers and Online Advanced Systems Corporation. Kim holds an MBA from Cornell Johnson Graduate School of Management and a Bachelor in Business Administration with a focus on Accounting from Silliman University.
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