Luis M. is a Sr. Cloud Service Improvement Engineer at Oracle, excelling in IT service management with a strong background in account services. They have a demonstrated history of working in the information technology and IT infrastructure services industry, possessing skills in VMWare AirWatch, MS AD, ITIL Service Management, leadership, SaaS, and project management. Luis holds a Bachelor’s Degree in Information Technology from Universidad de Guadalajara and has experience as an English language coach, professor, and in various technical support roles at companies including Dell and NTT DATA, Inc.
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