Rick Pearce

Rick Pearce has over 20 years of experience in customer support and resolution management, currently serving as a Resolution Management Specialist and Customer Satisfaction Lead at NetSuite since July 2004. Key responsibilities include reviewing and advocating for escalated customer concerns, monitoring progress on escalations, generating reports for management, and facilitating communication between internal stakeholders. Rick has also held leadership roles as a Customer Support Team Leader, overseeing various teams and employees at different skill levels. Prior experience includes a technical position as a Customer Service Representative at Acrodex from 2001 to 2004. Rick holds a Diploma in Computer Programming from Academy Canada, earned between 1999 and 2001.