Richard Shields

Richard Shields is a seasoned professional with extensive experience in customer success, cybersecurity, and information technology. Currently serving as the Director of Customer Success at Netsurion, Richard leads a team to ensure optimal implementations and customer satisfaction, contributing to significant revenue growth. Previous roles include vCISO and Information Security Manager at Ditech Holding Corporation, where Richard developed impactful cybersecurity strategies and managed incident responses. Richard's career began in the US Navy and included positions such as Firefighter/EMT and Internet Support Specialist, showcasing a diverse skill set across multiple domains. Richard holds an MBA in Business Administration and Management from Western Governors University, along with degrees in Cybersecurity and Information Technology.