Sonia Coupe

Sonia Coupe is an accomplished leader with extensive experience in customer operations and business management across various sectors. As Head of Customer Operations at Network for Learning since May 2021, Sonia has previously held key positions such as Head of Global Services at Serko Ltd., Chief Information Officer and Chief Marketing Officer at NZHL, and General Management roles at Rauland Australia & New Zealand. Sonia's earlier career at Cisco spanned nearly two decades, where leadership included overseeing operations for significant global accounts, managing project operations across multiple countries, and implementing operational excellence initiatives. Sonia's educational background includes an MBA in International Human Resources Management from the London Institute of Technology and Research, along with multiple degrees and diplomas in business management, project management, and digital marketing.