Michael Clarke

Michael Clarke began their career in 2007 at Network Outsource as a NOC Services Engineer, where they were responsible for administering internal systems, including their NOC, Autotask, Reporting Services, Remote Access, and Migrating their RMM System. Michael was then promoted to Technical Lead, where they handled Level 2 & 3 support, acted as Level 3 support for service desk technicians, and acted as liaison between other departments and outside vendors. Michael was then promoted to Remote Services Engineer, where they provided Level II support to Level I, and addressed escalated issues. Michael then became a Network Analyst, where they were responsible for performing internal systems analysis and coordination of system migrations with Project Management. In 2012, they left Network Outsource to become an IT Operations Center Specialist at CT Networks, where they worked with the CTO to review current processes and revise them according to ITIL Standards. Michael then returned to Network Outsource due to an unfortunate turn of events at CT Networks.

Michael Clarke obtained a Bachelor of Science (B.S.) in Computer and Information Sciences, General from LIU Post between 1999 and 2003. Michael also holds a Kaseya Certified Administrator certification from Kaseya.