Hilary Ramirez is the Technical Knowledge Manager at Netwrix, where they currently update and create Knowledge Base articles, develop training materials for the Technical Support team, and collaborate on support-related projects. Previously, they worked as a Technical Support Engineer at Everbridge, addressing technical issues, maintaining documentation, and liaising with engineering and product management. Hilary has a background in education and editing, having served as a Curriculum Developer and English teacher, and holds a Bachelor of Arts in Russian Studies from New College of Florida.
Location
Orlando, United States
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