Sam Y. serves as a Technical Architect at NeuraFlash since January 2020, where responsibilities include implementing Amazon Connect for IVR experiences, leading technical discovery and design, and modernizing architecture for Amazon Lex and Connect. Prior experience at NeuraFlash as a Developer involved full-stack development for Salesforce Service Cloud and direct client interaction for solution architecture. Previous roles include Graduate Teaching Assistant at Stevens Institute of Technology, where Sam guided students in engineering design processes, and Graduate Student Researcher at the Maritime Security Center, focusing on anomaly detection in vessel behavior. An educational background includes a Master of Engineering in Applied Artificial Intelligence and a Bachelor's Degree in Computer Engineering, both from Stevens Institute of Technology.
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