John Richmond

John Richmond has extensive experience in training and customer service roles. At Direct Line Group from October 2004 to December 2007, John served as a Sales and Service Representative, assisting customers with inquiries and selling policies and ancillary products. John then advanced to the position of Delivery Trainer, where responsibilities included delivering comprehensive training programs and managing the induction and development of staff. Since January 2014, John has been employed at NewDay as an Operations Trainer, playing a vital role in supporting operational functions while reporting to the Senior Training Manager.