Lee C.

Lee C. currently serves as the Digital Contact Centre Manager at NewDay since May 2021, bringing extensive experience in customer service and contact center management. Prior to this role, Lee held the position of Customer Service Manager at Lloyds Banking Group from July 2020 to May 2021 and managed the Customer Contact Centre at Lowell for over 13 years, leading multiple departments and overseeing the performance of a large workforce. Lee's proficiency in workforce management, operational compliance, and project leadership has been integral in enhancing customer experience and achieving business objectives. Earlier career roles include positions at C.T.L, Halifax, and Direct Line Group, where Lee developed skills in account management and direct marketing within the insurance sector. Lee completed a BTEC National Diploma in Business & Finance at Joseph Priestley College.