Suzanne Knowles

Suzanne Knowles is a results-focused global CRM and Marketing Operations leader with extensive experience in financial services, fintech, telco, retail, and insurance. They have led marketing initiatives for prominent organizations such as Marks and Spencer and Carphone Warehouse, achieving significant improvements in client retention and engagement. Currently, Suzanne serves as the Head of Digital Customer Communications at NewDay, where they lead a team of 20 in developing data-driven customer engagement strategies for approximately 4 million customers. Suzanne is also pursuing their degree in International Marketing Management from Bournemouth University while holding diplomas from various esteemed institutions, including the Chartered Institute of Marketing.