Andrea Smith

Andrea Smith is an experienced executive in the field of customer experience and software solutions, currently serving as the Executive Director for the CX Division at New Era Technology since August 2012. Prior roles include Director of Contact Center Strategy and Senior Director of Projects and Engagement at Interactive Intelligence from October 2007 to August 2011, as well as Engagement Manager, where responsibilities involved pre-sales activities and scope implementation for potential customers. Previously, Andrea held the position of Call Center Product Manager at Cryptologic Inc. and Senior Consultant at Deloitte. Andrea holds an MBA from Ivey Business School at Western University and a B.Comm in Management Information Systems from McGill University.