Flávio Silva is an IT Specialist and L3 Security Engineer at New Era Technology, with more than 15 years of experience in telecommunications and networks. Flávio previously worked as a Network Analyst at BT Global Services and held various roles in technical support, including as a Technical Support Analyst at Importation de Marque Comercial LTDA and as a Second-level Technical Specialist at Intelig Telecom. Flávio has extensive expertise in managing and troubleshooting WAN/LAN/WLAN/Voice networks, primarily using Cisco equipment, and is well-versed in incident management and ITIL practices. Flávio also owned a pet shop from 2015 to 2022, where they gained valuable experiences in customer relations. Flávio holds a Bachelor's degree in Computer Science from Uninove - Universidade Nove de Julho.
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