Greg Protonentis

Greg Protonentis is an accomplished Information Technology Service Delivery Manager with extensive experience in managing service delivery and client satisfaction across multiple organizations. Currently at New Era Technology since January 2021, Greg oversees client relationships and project management while implementing governance strategies. Prior experience includes similar roles at Sitehands and Vodafone, where responsibilities included operational performance, resource allocation, and training needs analysis. While at Goldman Sachs, leadership involved managing a team providing support to over 2,500 users and driving service improvement initiatives. Greg began a career in technology at the Health Insurance Plan of New York, managing support personnel and overseeing software deployments. Academic qualifications include a Master of Science in Information Systems and a Bachelor of Business Administration in Management Information Systems from Pace University.