Hernan Carrasco

Hernan Carrasco is an experienced professional in service delivery and operations management, currently serving as the Director of Service Delivery and Director of Infrastructure Operations at New Era Technology since January 2017. Prior to this role, Hernan held multiple positions at BITS, including Senior Unified Communications Engineer and Cisco Voice Support Engineer, from July 2013 until its acquisition by New Era Technology in January 2017. Hernan's earlier experience includes serving as an Executive Escalation Case Manager at AT&T from January 2008 to December 2012, a Customer Support Representative at Fujifilm from November 2006 to December 2007, and a Customer Service Representative at Gilbert East Corp from October 2000 to October 2006.