Nick Alam is the Director of Operations at New Era Technology, where responsibilities include providing high-touch services to key customers, executing go-to-market strategies, and overseeing vendor performance and billing activities. Previous roles include Operations Manager, where new KPIs were implemented and customer success training was provided, and Support Engineer, where leadership of a global team led to significant productivity improvements. Nick also managed a large number of Cisco employee accounts for mobility services and received the Experience Impact Award in 2018. Additionally, involvement with Hue focuses on amplifying voices of color in marketing. Prior experience includes serving as a Program Facilitator at the Museum of Life and Science, where Nick specialized in staff supervision and innovative educational programming. Nick holds a Bachelor of Science in Information Technology Project Management from Western Governors University.
This person is not in any teams
This person is not in any offices