New Era Technology
Rob Kivlen is an experienced professional in the IT and consulting sectors, currently serving as NOC Team Lead at New Era Technology since October 2021, where responsibilities include overseeing global service desk operations and managing critical escalations. Previously, Kivlen was a Principal Business & Technical Consultant at SECTION 31 CONSULTING LLC, with a diverse client portfolio that includes CUNY, Noticias Telemundo, and others. Earlier experience includes a role as Client Services Project Manager at UltraLinq Healthcare Solutions, where Kivlen developed client services processes and managed CRM implementation, and a position in Managed Services & Network Operations at Network Dynamics, focusing on customer service and network operations. Kivlen holds an education from the University of Florida.
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New Era Technology
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New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe.