Simone Silva

Simone Silva, MS, MBA, currently serves as the Customer Experience Vice President at Newmar, overseeing customer experience strategy and operations. As the Founder and Principal Consultant at Experience Tales Consulting, Simone specializes in coaching CX leaders and driving business transformations. Previous experience includes leadership roles at Whirlpool Corporation, such as Senior Director of Consumer Services, where Simone managed significant customer operations and field service networks. Simone has also held advisory positions in various educational and industry associations, emphasizing customer experience and women's advancement in trades. With a strong educational background, including multiple advanced degrees and certifications from prestigious institutions, Simone exemplifies expertise in customer experience management and operational excellence.