Angela Brown is an experienced ServiceNow Business Process Architect at NewRocket, where they leverage agile methodologies and data analysis to enhance IT service management. Their background includes roles as a ServiceNow Business Process Consultant at Optimum Healthcare IT and Covestic, as well as significant positions at Baylor Scott & White Health and a telecommunications company. Angela's academic credentials comprise a Bachelor of Science in Accounting and Business/Management from Stevens-Henager College and ongoing studies in Data Science at Correlation One. As a ServiceNow Certified System Administrator, they focus on developing comprehensive documentation that promotes continuous improvement for clients.
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