Gary Palumbo

Gary Palumbo is a seasoned professional with extensive experience in business process architecture and consulting, currently serving as a Senior Business Process Architect at NewRocket since February 2023. Previous roles include Business Process Consultant and Consulting Manager at Acorio, where significant projects focused on Virtual Agent implementation and ITSM enhancements were led. As a Senior Product Manager at Red River, Gary managed multiple ServiceNow environments, including federally compliant instances. Gary's career began in the banking sector with roles at FleetBoston Financial and Bank of America, progressing through positions involving client support and training. Gary holds a Bachelor of Science degree in Information Systems from Marist University.