Joshua Chen is a Business Process Architect and CRM Solution Consultant with over 10 years of experience specializing in customer workflows and ServiceNow implementations. Currently, at NewRocket since 2025, Joshua focuses on enhancing excellence in customer workflows and will transition to a ServiceNow Architect role, particularly in Field Service Management. Previously, Joshua held roles at various companies, including a Senior Technology Analyst at CN and a Business Strategy Analyst at Desjardins, where they led key ITSM initiatives. Joshua is pursuing a Master's degree in International Logistics at HEC Montréal and holds multiple certifications, including CSCP from APICS.
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