Melissa Atkinson, MISM, currently serves as Manager of Managed Services, Program Manager, and Project Manager at NewRocket since September 2021. Prior experience includes positions as Customer Success Manager and Senior Engagement Manager at Crossfuze from August 2020 to June 2021, and a substantial tenure at Manulife from June 2006 to October 2019, where roles included IT Portfolio/Program/Project Manager and Service Delivery Manager. At Manulife, Melissa developed and governed infrastructure vendor engagement processes and led complex IT infrastructure projects while ensuring compliance with project lifecycles and regulatory demands. Earlier career experiences include work as a Systems Analyst Consultant at Manulife and as a Systems Analyst/Developer at United Systems Integrators. Educational qualifications include a Master of Information Systems Management, specializing in IT Governance and Strategy from Walden University, as well as a BBA in Marketing and a BIT in IT from Mount Saint Vincent University.
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