Ken Kaufmann is a strategic retail advisor with over 20 years of leadership experience in customer loyalty and digital transformation. They served as the Senior Director of Loyalty and Digital Experience at Ahold USA, where they led a team to enhance member value and ROI. Currently, Ken is a Principal and Vice President at NexChapter, focusing on growth strategies for grocery and convenience retailers. They have also held advisory and consulting roles, including managing director positions and leading initiatives in retail technology and marketing. Ken is pursuing an MBA in Marketing and Finance and holds a Bachelor's Degree in History from Northwestern University.
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